Harbor's Q&A
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What’s the deal with shipping?
We like to keep things simple—our one-and-only shipping method is "Standard Shipping." If you’re in Germany, expect your fragrant treasures to arrive within 7 days. For our European friends, it’s usually around 14 days. Consider it a little countdown to smelling amazing!
Can I return a decant if it doesn’t work for me?
We totally get it — sometimes a scent just doesn’t vibe the way you expected. That’s why we offer a 28-day return policy, starting from the day you place your order. Just make sure the item is unused and in its original condition. Clearance sale items, though, are final sale—so choose wisely with those!
How do I request a return?
Easy peasy! Just contact us within 28 days of your order date, and we’ll help you get the return process started. Pop us a message, and we’ll guide you through the next steps.
Can I track my order?
Yes, we’ve got tracking! As soon as your order ships, you’ll get a tracking number so you can follow its every move—straight to your door!
Are all fragrances original?
Absolutely! At The Scented Harbor, we pride ourselves on offering authentic, high-quality decants of all your favorite fragrances. No knock-offs or imitations — just pure scent bliss!
Do you offer gift packaging?
While we don’t offer gift wrapping just yet, our decants come beautifully packaged and ready to impress! Whether it's a treat for yourself or a thoughtful gift, we’ve got the presentation covered.